Frequently Asked Questions
When will I receive my products?
All products are shipped from our US fulfillment center within 2-5 business days. Orders that contain more than 10 items may take 3-10 business days to fulfill.
Please see the shipping times below:
- US Domestic - Regular: 1-4 business days shipped with USPS
- US Domestic - Express: 1-3 business days shipped with FedEx
- International - Zone One: 2-5 business days * shipped with FedEx
(Canada) - International - Zone Two: 2-5 business days * shipped with FedEx
(France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden) - International Zone - Three: 2-5 business days * shipped with FedEx
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)
Every now and then when demand is high, such as holidays or promotional sales, there may be a delay in orders. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
*All products are shipped from the US fulfillment center; therefore, customers from other countries will have to pay customs and import fees.
** All UK orders require the EORI number. In case you have not added your EORI number to your account, your UK orders will be placed on hold.
What is your refund policy?
Your satisfaction is our priority! If your product arrives damaged during shipment, we will promptly ship a replacement or issue a full refund—whichever you prefer. Additionally, if you cancel an order before it is confirmed, you will receive a full refund with no questions asked. For any concerns, our customer care team is here to help ensure a smooth experience.
How can I cancel my order?
Orders can be canceled anytime before they are confirmed. Once your order has been prepared for shipping and a tracking number is issued, cancellations are no longer possible. If you need assistance, our customer care team is happy to help!
Are all of your products vegan?
Yes! At Holisticures, we guarantee that all of our products are 100% vegan. Each supplement is crafted with plant-based ingredients, and we avoid animal-derived components entirely. To ensure transparency, our bottles are clearly labeled, so you can shop with confidence. Your commitment to a vegan lifestyle is as important to us as it is to you!
Can I track my order?
Absolutely! Once your order is confirmed, you'll receive an email with a tracking number. This allows you to easily monitor your package's journey from our facility to your doorstep. If you have any questions about tracking, feel free to reach out to our customer care team!